
Proactive, direct and transparent communication
Customers may sometimes have a lot of questions, or
Anxious about their order. Suggest direct communication with customers
Set realistic expectations to avoid disappointing customers again


out of stock

If the materials or goods cannot be purchased in time and the goods cannot be returned in time, it is recommended to take the initiative
Contact the customer to inform the updated estimated delivery time. If the customer chooses to cancel the order, the refund will be processed immediately. In addition, it is recommended to make the out-of-stock items \"Out of Stock\", and no new orders will be accepted until there is no clear return aging.


promoting event

Before the supply chain and materials return to normal, it is recommended to temporarily stop email marketing projects or special promotional activities to avoid further pressure. During this time, you can prepare some promotional activities until the supply chain and materials have not returned to normal use


Refund

If the customer requests a refund at this time, especially
Orders that are not shipped should be fully refunded.


Offer discount

Consider giving all affected customers a Promo Code,
The discount can be used the next time you place an order

Public security record number: 13019902000104

Record certificate number: Hebei ICP No. 15001123

Value-added telecommunications business license number: Hebei B2-20115046