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Proactive, direct and transparent communication

Customers may sometimes have a lot of questions, or
Anxious about their order. Suggest direct communication with customers
Set realistic expectations to avoid disappointing customers again


out of stock


If the materials or goods cannot be purchased in time and the goods cannot be returned in time, it is recommended to take the initiative
Contact the customer to inform the updated estimated delivery time. If the customer chooses to cancel the order, the refund will be processed immediately. In addition, it is recommended to make the out-of-stock items \"Out of Stock\", and no new orders will be accepted until there is no clear return aging.

promoting event


Before the supply chain and materials return to normal, it is recommended to temporarily stop email marketing projects or special promotional activities to avoid further pressure. During this time, you can prepare some promotional activities until the supply chain and materials have not returned to normal use

Refund


If the customer requests a refund at this time, especially
Orders that are not shipped should be fully refunded.

Offer discount


Consider giving all affected customers a Promo Code,
The discount can be used the next time you place an order
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Contact Sunac

Headquarters:
 tousu@rongchuangmedia.net
Shijiazhuang High-tech Zone International Talent City D2
Hebei Operation Center
 Pre-sale:
0311-67691129
    After sale:0311-67691131
 tousu@rongchuangmedia.net
 Floor 19A, Block B, Dongsheng Business Plaza, Shijiazhuang
Beijing Operations Center
400-0430-678

   Manager Zhang: 18614049883
 tousu@rongchuangmedia.net
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