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Set customer permissions

Views:0     Author:Site Editor     Publish Time: 2016-06-28      Origin:Site Inquire

  • Generally, only senior management personnel have the authority to set this function. The management staff can set the permission to use software for the subordinate customer service personnel.
  • \"Can see the real-time conversation list of other customer service\" in the second conversation window is the range of other customer service personnel visible to the subordinate customer service personnel specified by the management personnel, and is not fixed to specify a certain customer service or a customer service personnel in the conversation list Display. In other words, the other customer service personnel who appear in \"Dialog List\" must be selected by the administrator in the system settings, but the customer service personnel selected by the administrator in the system settings may not necessarily appear in the \"Dialog In the list \", you can set it in \"View friendly objects\". The user names 000 and 111 are administrator rights. You can make the following basic settings for other customer service.

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You can also manually select a specific item or multiple operation permissions for the current operator.
The required permissions are checked in the small box, and the unauthorized permissions are not checked.

9. Set the department group option settings, such as (Figure 9);

Picture 9

10. Set the current operator's authority to see other customer service personnel, such as (Figure 10);

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11. Finally click \"Save Settings\" to save the settings.

  • Instructions

  • 1. Log in to the LR software of the website and click the menu item \"System Settings\", as shown in (Figure 1);
    2. Select \"Set Customer Service and Permissions\" from the drop-down menu of \"System Settings\", as shown in (Figure 2);
    3. Brief introduction of setting permissions in the dialog window of \"Set Customer Service and Permissions-Set Permissions\", as shown in (Figure 3);-Click to select customer service in the left part, and make corresponding settings on the right.
    -This part is the setting of the current operator's operating authority for using the software.
    -Tick the required permissions, and uncheck the unauthorized permissions.
    4. Modify the name and password of the operator, such as (Figure 4); 5. Create a new operator, such as (Figure 5); 6. Delete an operator, after you click \"Delete\", the system will A prompt box automatically pops up for you to confirm further. If you are sure to delete, click \"Yes (Y)\" otherwise click \"No (N)\", as in (Figure 6); 7. To the current operator Enter permission role settings, such as (Figure 7) this function can easily set customer service permissions. ; 8. Manually set the permissions that the current operator can perform operations, such as (Figure 8); First select the language type 1. Select the name of the department to modify the name
    2. Select language type
    3. Change the department name
    4. Confirm Special attention: \"Switchboard\" This department cannot be deleted! ! !
    1 Select the department to be deleted
    2 Click \"Delete\"

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