Have you encountered the following difficult problems in CRM customer management?
How can we really \"maintain\" customers? Identify valuable customers? Increase opportunities for secondary sales?
1. Online online communication, instant messaging online on the corporate website, so that potential customers interested in products or services can communicate with the company.
2. Improve employee\"customer center\" concept, comprehensively consider the characteristics of upstream and downstream products and consumers, integrate Chinese resources, reduce costs, realize two-way interaction with customers, make full use of Internet marketing, and meet the growing market differentiation demand.
3. Multi-channel communication, you can greet customers on holidays through emails and SMS, usually contact and follow up customers
4. Build your own CRM customer management system, realize dynamic management of customer information, and update customer information at any time, so as to achieve humanization and personalization of customer service and increase customer loyalty.
In today's society, not only rely on quality to win, but also rely on social sales to achieve customer management.